Refund policy

Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to
request a return. You are responsible for the cost of returning the item/s. 
To be eligible for a return, your item must be in the same condition that you received it, unworn
or unused, with tags, and in its original packaging. For any items returned without tags or original packaging there will be a 10% restocking charge. You’ll also need the receipt or proof of
purchase and the purchase order reference.
To start a return, you can contact us at info@poivreblancuk.com. Please note that returns will
need to be sent to the following address: Unit 9b, Nash Hall The Street, High
Ongar, Essex. CM5 9NL
If your return is accepted, we’ll send you instructions on how
and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@poivreblancuk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as; custom products (special orders or
personalized items), and, underwear products for hygiene reasons. Please get in touch if you
have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the
return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund
was approved or not. If approved, you’ll be automatically refunded on your original payment
method within 10 business days. Please remember it can take some time for your bank or credit
card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us
at info@poivreblancuk.com.